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Communication with Stakeholders
Communication with stakeholders is fundamental to CSR fulfillment. As a corporate citizen, Delta communicates with stakeholders through comprehensive channels to understand and respond to their needs in a timely manner. Delta has adopted the following mechanisms to communicate with stakeholders. The key issues of stakeholder concern are identified with materiality analysis, so that we can take the necessary responsive action and enrich the content of our information disclosures.

Stakeholder Identification

Stakeholders in Delta’s operations include customers, suppliers, investors (shareholders), government organizations, communities, the media, industry associations, non-profit organizations, research institutions and employees. Based on local and international trends in sustainable development as well as the needs of business operations, the Delta CSR Board has defined our major stakeholders to be employees, customers, suppliers, investors (shareholders) and communities.

Stakeholder Issues and Interests

Delta analyzes the significance of sustainable development issues based on GRI G4. The process is described below:

- List sustainable development issues related to Delta. Most issues are the material aspects of GRI G4. We then refer to the Dow Jones Sustainability Index (DJSI) and Carbon Disclosure Project (CDP) and other international sustainability appraisals to conclude 24 issues for investigation.

- Review the boundaries of 24 of these issues, including operations, R&D and production sites, and define the material boundary based on the operational scale and impact of the issues.

- Identify the issues that stakeholders care about through an opinion survey. The major stakeholders of Delta are the survey subjects, including employees, customers, suppliers, investors and communities. Employees of main business units and every operations site were invited as employee representatives and organization representatives of each category to express opinions as external stakeholders. We have received 1,205 questionnaires back and have analyzed them. The response rate was 76%, with the response rate of external stakeholders at 59% or higher.

- The representatives of the CSR Committee work group assess the impact of each issue on Delta based on professional examination of the questionnaires.

- The issues were graded high, middle and low based on the degree of attention by stakeholders and the impact on operations. Important issues relating to stakeholders and the Company were defined and disclosed frequently in the Corporate Social Responsibility Report to make them the major working goals for corporate social responsibility in the future.

- The results of stakeholder materiality analysis showed that the seven most important issues of stakeholder and Delta concern: Climate change (mitigation and adaptation), Innovation and R&D development,Carbon Management, Talent Education and Training,Green Supply Chain CSR Management, Energy Management, Green Operations, Water Resource Management, Talent Retention & Retention Goals Retainment, Corporate Governance, Customer Relations Management, Brand Management, and Product Responsibility.

set in 2015 and designed to make planned actions with human health (people), ecological sustainability (planet),economic prosperity (prosperity), peace, and cooperation (partnership). To be successful, SDGs must rely on innovative corporate products and technologies as well as the cooperation of governments, the United Nations, supranational organizations, and multivariate stakeholders. Corporations must focus on this trend, and use SDGs to optimize their corporate CSR strategies.They can use their core competencies as their foundation to develop operations, products, and supply chains, and serve society to create a sustainable development path blueprint that will also facilitate the maximization of synergy . Based on CSR committee meeting discussions and resolutions, there are six major SDGs that are important for Delta's future direction.

Delta’s four major promotions of education and life-long learning: 1) Create the DeltaMOOCx platform as a foundation for science education. 2) Promote environmental education regarding energy resources, water resources and green buildings. 3) Sponsor the Northern Thailand Project and the ChinaRenewal Foundation's "Pearl Retrieval Program" to help raise the number of education opportunities for Chinese families; and 4) Internally promote Delta's corporate university.

The creation of a reliable and sustainable clean energy system is currently a top priority. Delta is committed to developing solar power systems and renewable energy solutions. Moreover, Delta utilizes emerging business models, for example, the construction and operation of a solar energy plant in Ako, Japan. Delta also provides renewable energy solutions to underdevelopment areas. For example, installing renewable energy systems in Zimbabwe hospitals.

Delta is accelerating the industry's innovation and supporting the construction of a sturdy infrastructure, which is the optimal solution to the dual issues regarding climate change and sustainable development. Internally, Delta has formulated an incentive system to continuously accumulate innovative momentum, to provide customers around the globe with energy saving solutions. Application areas include smart manufacturing and low carbon transportation.

Sustainable consumption and production is the foundation of a corporation’s sustainable operations. Delta upholds its operational mission "To provide innovative, clean, and energy-efficient solutions for a better tomorrow." by supporting green production measures, local procurements, using low-carbon logistics, promoting green factories and green operations. This allows sustainable consumption and production methods to be continuously implemented in daily operations.

Properly responding to climate change, its impact, and related countermeasures, is a major test of a company's sustainable operations strategy. Delta,pursuant to adaptation and mitigation management of climate risk outside of strengthening industrial infrastructure, also announced a climate action plan and science-based targets (SBT) while continuously exploring climate change business opportunities.

Climate change is an issue which corporations worldwide are responsible for. Delta has participated in COP activities and held international green building exhibitions to provide sustainable perspectives and increase opportunities for industry exchanges. Moreover, pursuant to its three commitments with the CDP/We Mean Business, Delta has promoted global partnerships with practical action.

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